Frequently Asked Questions

What is the Boston Bar Association Lawyer Referral Service?

Answer: The Boston Bar Lawyer Referral service is a public service provided by the Boston Bar Association. We make referrals to lawyers or other resources specializing in the area of law related to your specific situation. If you have a legal problem, or think you might need a lawyer, contact the BBA LRS, and an intake worker will put in you in touch with the appropriate resource. If you would like to submit a request for an attorney online, you may do so here.

What are your hours?

Answer: Our normal business hours are from 8:30 am – 5:30 pm, Monday through Thursday, and 8:30 am – 5 pm on Friday. We are closed on all major holidays. You can leave us a voicemail after normal business hours, and we will return your call as soon as we are able. You can also fill out an online request here, and we will respond within 1 business day.

How does your service work?

Answer: After a brief intake process, a referral is given based on your legal needs and financial situation. We are happy to connect you with the attorney’s office during your call. You must discuss with the attorney what the fees will be.

Do I need to have anything ready before I contact you?

Answer: You should be prepared to explain your legal problem so that intake staff can best assist you. Have a pen and paper handy, and if possible, please try to find a quiet location free of interruptions so that the LRS staff will be able to connect you directly with an attorney’s office.

Why should I use your service to find an attorney rather than using the phone book or looking online?

Answer: All of the attorneys on our service have been screened before becoming a member of the service, and meet minimum experience requirements in order receive referrals in each area of law. In addition, all of our attorneys have certified that they carry malpractice insurance and we check to make sure all of the attorneys are in good standing with the Board of Bar Overseers, the state agency that licenses attorneys to practice law in Massachusetts. Staff continuously monitors caller satisfaction and attorney professionalism through follow-up calls. Unlike many attorneys you would find in the yellow pages, if you are referred to an attorney through LRS, the first half-hour of consultation would be no more than $25. Furthermore, trained intake staff listen to your legal problem and can make a referral to an experienced attorney based on your specific legal needs.

What areas of law do your attorneys practice?

Answer: The Boston Bar Association Lawyer Referral Service has attorneys who practice in almost 350+ areas of law. If you don’t know what type of law your situation falls under, call us and explain your situation. If we are not able to match you with an attorney, we may be able provide you with referrals to other services that might be able to assist you.

Do your attorneys provide pro bono or free legal services?

Answer: No, unfortunately none of our attorneys provide free legal services. Depending on your income, and situation, you might qualify for a reduced rate. We have attorneys with a variety of fee structures.

Can you answer my legal question?

Answer: Boston Bar Association Lawyer Referral Service intake specialists are not attorneys, and therefore not able to answer any legal questions or provide legal advice. However, we still will try to assist you in any other way possible by either referring you to an attorney or providing you with additional resources.

Do you have attorneys in cities outside of the Greater Boston area?

Answer: Yes, we have attorneys who cover almost the entire state of Massachusetts. However, most of our attorneys are located in the Greater Boston Area. If you live in Western Massachusetts, you can also contact the Hampden County Bar Association Lawyer Referral Service, which is the only other ABA Approved LRS Program in Massachusetts.

How much will it cost?

Answer: There is no charge to you for our service and receiving a referral. An initial half-hour consultation with the attorney will cost no more than $25.00. You must discuss future fees and billing with the attorney at that time. It is a good idea to get a written fee agreement with an attorney.

The lawyer you just referred me to didn’t answer the phone. Can I have one another referral now?

Answer: To be fair to the attorneys who are members of our panel, we have to allow 48 hours for an attorney to respond to your phone call. Call the attorney’s office and leave a message. If the attorney has not contacted you after 48 hours, please call us back and we will provide you with another referral.

I spoke with the attorney you referred me to, but they were not able to help. Now what should I do?

Answer: If you have talked to the attorney we referred you to, and are interested in speaking with another attorney please call us back at (617) 742-0625, and we might be able to provide you with another referral.

If you have any other questions, please feel free to call one of our intake workers at 617-742-0625.